Terms & Conditions
- Effective Date:
Last Updated: October 4, 2025
Welcome to HeyCX, Inc. (“HeyCX,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, SaaS platform, mobile applications, integrations, and related services (collectively, the “Services”).
By accessing or using HeyCX, you agree to these Terms. If you do not agree, you may not use our Services.
1. Eligibility & Account Registration
- You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use HeyCX.
- To access certain features, you must create an account and provide accurate, complete, and current information.
- You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
- HeyCX reserves the right to suspend or terminate accounts that violate these Terms.
2. License & Permitted Use
HeyCX grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms.
You agree not to:
- Resell, sublicense, or distribute the Services to third parties.
- Reverse engineer, decompile, or modify the platform.
- Use HeyCX in violation of laws (e.g., TCPA, GDPR, HIPAA, PCI, AML, KYC, or telemarketing laws).
- Upload harmful code, malware, or disruptive content.
- Access the Services to build a competing product.
3. Subscription, Billing & Payments
- HeyCX is provided on a subscription basis unless otherwise agreed in writing.
- Fees are billed according to your subscription plan (monthly, annually, or custom enterprise terms).
- Payments must be made on time; late payments may result in account suspension.
- All fees are non-refundable, except where required by law or explicitly stated in an agreement.
- Taxes (VAT, GST, sales tax) are your responsibility unless otherwise required by law.
4. Client Responsibilities
- You are responsible for all activity under your account, including that of employees, agents, or contractors.
- You must obtain all necessary consents and authorizations to upload customer data into HeyCX.
- You are solely responsible for compliance with applicable laws when using HeyCX (e.g., call recording laws, data protection laws).
- You must ensure data shared with HeyCX is accurate and lawful.
5. Data Ownership & Privacy
- Client Data: All data (customer records, call recordings, CRM integrations, workflows) remains your property. HeyCX only processes it as described in our Privacy Policy.
- Privacy Policy: Use of the Services is also governed by our Privacy Policy, which explains how we handle personal data.
- Data Processing: For regulated industries (e.g., healthcare, finance), HeyCX may provide Business Associate Agreements (BAAs) or Data Processing Agreements (DPAs) upon request.
6. Service Availability & Support
- HeyCX strives for 99.9% uptime availability but does not guarantee uninterrupted service.
- Planned maintenance may result in temporary outages, and we will notify clients in advance where possible.
- Support is provided via email, ticketing, and phone during business hours (or as specified in your contract).
7. Third-Party Services & Integrations
- HeyCX integrates with third-party CRMs, VoIP providers, analytics platforms, and other tools.
- We are not responsible for third-party services or their privacy/security practices.
- Use of third-party services is subject to their respective terms and conditions.
8. Compliance
You agree to comply with all applicable laws, including but not limited to:
- Data Protection: GDPR, CCPA, HIPAA, PCI-DSS, SOC 2, ISO 27001.
- Telecommunications: TCPA (Telephone Consumer Protection Act), local call recording laws, and industry regulations.
- Industry Regulations: AML/KYC for finance, FDCPA/CFPB for collections, HIPAA for healthcare.
HeyCX may suspend your account if you use the Services in violation of these laws.
9. Intellectual Property
- HeyCX retains all rights, titles, and interests in the Services, including software, design, logos, and documentation.
- Except for the limited license granted, nothing transfers ownership rights to you.
- You may not use HeyCX trademarks, logos, or branding without written permission.
10. Warranties & Disclaimers
- HeyCX provides the Services “as is” and “as available” without warranties of any kind, express or implied.
- We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.
- We do not guarantee error-free operation, uninterrupted service, or that the Services will meet your specific needs.
11. Limitation of Liability
To the maximum extent permitted by law:
- HeyCX shall not be liable for indirect, incidental, consequential, punitive, or special damages (including lost profits, lost data, or business interruption).
- HeyCX’s total liability in any claim related to the Services will not exceed the total fees paid by you in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless HeyCX, its officers, employees, and affiliates from claims, damages, or expenses arising out of:
- Your use of the Services.
- Your violation of these Terms.
- Your non-compliance with laws or third-party rights.
13. Termination & Suspension
- You may terminate your subscription at any time, subject to the terms of your agreement.
- HeyCX may suspend or terminate your account if you:
- Breach these Terms.
- Fail to make payments.
- Misuse or abuse the Services.
- Upon termination, your data will be handled according to our Privacy Policy.
14. Changes to Terms
HeyCX reserves the right to update these Terms at any time. Changes will be posted with a revised “Last Updated” date. Material changes may be communicated by email or platform notifications.
